Accessibility statement of Sant Cugat City Council Tourism
The Sant Cugat City Council is committed to making its website accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and mobile applications (hereinafter, Royal Decree 1112/2018, of 7 September).
This accessibility statement applies to https://visit.santcugat.cat/
This website has been developed in accordance with the requirements of the UNE-EN 301549:2022 standard, taking into account the exceptions set out in Royal Decree 1112/2018.
Compliance status
This website is partially compliant with Royal Decree 1112/2018 of 7 September due to non-compliance in some aspects. The website has been developed in accordance with Level AA requirements of the UNE-EN 301549:2022 standard, taking into account the exceptions set out in Royal Decree 1112/2018.
Inaccessible content
The content set out below is not accessible for the following reasons:
A) Non-compliance with Royal Decree 1112/2018, of 7 September:
There may be third-party content or external pages not developed by this organization that do not fully meet accessibility requirements.
There may be PDF documents published after 20 September 2018 that do not fully meet accessibility requirements.
There may be occasional non-compliance issues with WCAG 2.1 Level AA criteria in some content.
B) Disproportionate burden: Not applicable.
C) Content outside the scope of applicable legislation:
The website may contain office documents in PDF format, multimedia content or other formats published prior to September 2018 that do not fully meet all accessibility requirements.
Preparation of this accessibility statement
This statement was prepared on 30 April 2026.
The method used to prepare this statement was an external accessibility audit carried out by Databot Technologies S.L., a company specialised in web accessibility.
Last review of the statement: 30/04/2026
Comments and contact information
Communications regarding accessibility requirements (Article 10.2(a) of Royal Decree 1112/2018) can be made via the following contact form or by calling 010.
For example:
- Reporting any possible non-compliance by this website.
- Reporting other difficulties in accessing content.
- Submitting any other queries or suggestions for improvement related to the accessibility of the website.
Communications will be received and handled by the Deputy Mayor’s Office for Good Governance, Transparency, Participation and Neighbourhoods, as the Web Accessibility Responsible Unit of the Sant Cugat City Council.
Requests for accessible information and complaints
To submit requests for accessible information and complaints (Article 12 of Royal Decree 1112/2018), you must access the Complaints procedure on the electronic office, stating “URA – Requests for accessible information and complaints”.
Requests for information and complaints will be received and handled by the person responsible for the website.
Any natural or legal person may submit complaints regarding compliance with the requirements of Royal Decree 1112/2018 and request information relating to content that is excluded from the scope of this regulation.
Requests and complaints are registered in accordance with the requirements established by Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
Enforcement procedure
The enforcement procedure set out in Article 13 of Royal Decree 1112/2018 may be initiated through the Complaints procedure on the electronic office, stating “URA – Requests for accessible information and complaints”.
If, after submitting a request for accessible information or a complaint, it has been rejected, you do not agree with the decision taken, or the response does not meet the requirements of Article 12.5 of Royal Decree 1112/2018, you may file a complaint through…
- to understand and challenge the reasons for the rejection
- to request the adoption of appropriate measures if you do not agree with the decision taken
- to set out the reasons why you consider that the response does not meet the required standards
A complaint may also be submitted if 20 working days have passed without receiving any response.
Complaints are received and handled by the Deputy Mayor’s Office for Good Governance, Transparency, Participation and Neighbourhoods, as the Web Accessibility Responsible Unit of the Sant Cugat City Council.
The commitment of Sant Cugat City Council to accessibility
This website has been developed in accordance with the requirements of the UNE-EN 301549:2022 standard, taking into account the exceptions set out in Royal Decree 1112/2018.
The Tourism website of the Sant Cugat City Council has been developed with the aim of facilitating universal access for all users, regardless of their physical, sensory or intellectual abilities, and of the technical context in which they access it (type of device, software, connection speed, environmental conditions, etc.).
For this reason, we work with the aim of removing barriers that hinder access to information and communication.
The City Council’s commitment is to continue working towards achieving full compliance with Level AA, as required of public administrations under European and national legislation.
Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 ets out the rules requiring Member States to ensure that all public sector websites and mobile applications, regardless of the device used to access them, comply with the accessibility requirements set out in Standard UNE-EN 301549:2022, on accessibility requirements for the public procurement of ICT products and services in Europe.
Standard UNE-EN 301549:2022 is mainly based on the Web Content Accessibility Guidelines (WCAG) 2.1, from August 2018. Specifically, level AA must be met. However, the standard also includes other additional mandatory and conditional requirements.
The directive is mandatory but not directly applicable; therefore, at national level a royal decree has been developed to define its scope and requirements as a minimum. The national transposition is Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and mobile applications.